Privacy Policy

Heart of the Sea ("Heart of the Sea," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through heartofthesea.online and our related social and messaging channels, how we use it, and the choices you have.

1. Information We Collect

We collect information in the following ways:

a) Information you provide directly

• Your name, phone number, desired charter date, and approximate group size when you submit a booking request through our website form, WhatsApp, or email.
• Any additional details you share with us when planning your charter (occasion, preferred vessel, add-on requests such as catering, DJ, or decorations).

b) Information collected automatically

• Standard technical data such as browser type, device type, and pages visited, collected through cookies and similar technologies.
• Advertising and analytics data collected through the Meta Pixel and Meta/Instagram advertising tools when you interact with our site or ads, used to measure ad performance and to show you relevant offers.

2. How We Use Your Information

• To respond to your charter inquiry and provide a personalized quote.
• To communicate with you via WhatsApp, phone, or email about your booking.
• To improve our website, fleet listings, and customer experience.
• To measure and improve the performance of our marketing and advertising campaigns.
• To comply with legal obligations where applicable.

3. Cookies & Tracking Technologies

Our website uses cookies and pixel-based tracking (including the Meta Pixel) to understand how visitors use the site and to measure the effectiveness of our advertising. You can control or disable cookies through your browser settings; doing so may limit some site functionality.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Independent captains and crew you choose to hire for your charter, to the extent necessary to coordinate your trip (Heart of the Sea operates on a bareboat charter basis — captain and crew are contracted separately by the charterer).
• Service providers that help us operate our business (e.g., messaging, hosting, and advertising platforms such as Meta).
• Legal authorities if required by law, or to protect the rights, safety, or property of Heart of the Sea, our guests, or others.

5. Data Retention

We retain booking inquiry information for as long as reasonably necessary to respond to your request, provide our services, and maintain business records, after which it is deleted or anonymized.

6. Your Choices & Rights

You may request to access, correct, or delete the personal information you've shared with us at any time by contacting us at the email below. You may also opt out of promotional messages by replying "STOP" via WhatsApp or by emailing us directly.

7. Children's Privacy

Our services are intended for adults planning charter experiences. We do not knowingly collect personal information from children under 13.

8. Security

We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site or services after changes take effect constitutes acceptance of the updated policy.